Over the last year I’ve loved being part of the Stash Stack Club run by Pink Castle Fabrics:
When this started last year, I’d been quilting for less than 9 months, and my stash was made up of a few FQs I’d picked up at the local fabric shop in desperation, and then lines and a few other random waifs and strays that I’d picked up in online sales, so it was the perfect solution to build up a range of fabrics across the colour range that I could use for bee blocks and swap items, and other things where one wouldn’t be using an entire line of fabric.
Month after month the fabric goodness poured in, until unfortunately the green March bundle wandered off in the post. I got the shipping notification, tracked it to Chicago, and then it vanished. Alas, that meant I couldn’t honestly say which side of the pond it had wandered off on, because I think that’s where it hops on a plane to come here, so I held out, and held out, hoping it had fallen down the PO equivalent of the back of the sofa, and would turn up again.
I finally had to concede earlier this month that it was never going to appear, so I e-mailed to ask if it was possible to purchase a replacement. I immediately got a reply saying that that was far too long to wait for a package, and that they’d send me a replacement one out immediately, which they duly did, and it was waiting for me when I got home from FQR, what great customer service!
So a big thank you to Pink Castle Fabrics, and should any of you wish to get any fabric of your own, they have fabulous prices, and send things out very quickly, plus, at the moment, any purchase over $50 qualifies you for an entry into the prize draw, where you are guaranteed to win either a gift voucher for $5, $10, $25, $50 or $100, or the grand prize of FQs of the entire stash stack club from the last year, a mere 36 yards of fabric! So what are you waiting for, run over there now!
Now don't get encouraging me to go buy more fabric…;-)
What a fab colour wheel photo! What a great way to get a funky stash. Do you get stung for import charges or is it under the limit?
I love good service like that, so they definitely deserve to be rewarded with some blog praise! I shall pop over for a visit now. Well done to Pink Castle!
Nice to read of good service, that colour wheel of fabric looks luscious!
Sadly not enough good customer service like this in our country!
That's really heartening to read. I'd like to order more from US, but every time I have I get stung heavily for 'import duty' this end, plus having to pay the Post Office an extra £11 for collecting the duty. Do you pay duty on the monthly parcels?
Glad you had a good experience. Not entirely my experience with their initial service, until I give them a kick up the backside when it hasn't shipped a week later, at which point they're fab!
The folks at Pink Castle are lovely, I purchase from them far too often. Glad they took good care of you.
Happy weekend, dear friend.
Did the postage go up again on this? I buy a half stack which started at 10.50, then went up to 13.50 in jan, and now has gone up again to 16.50. I know the postage rates went up massively in January, but I wasn't aware they had gone up again.
That's fabulous customer service. Im drooling over that rainbow of fabric.
They cost me dear but I do love 'em!
Their selection is pretty wonderful, and hearing great customer service like that definitely makes buying from them sound even more appealing.
I love Pink Castle fabric too – they have excellent sales ;o)
Pink castle is amazing! Camp stitchalot is where I want to live 24/7. I love them, sigh.
They are too good aren't they! Getting the stash fabrics too!